Website Southeastern Railway
Position Purpose:
Southeastern Railway Careers is offering an exciting Internship Program for 2024, providing motivated individuals with the chance to experience the rail industry first-hand. This internship is designed to offer participants valuable insights into the inner workings of rail operations, customer service, and safety. Through hands-on learning, interns will develop the skills and knowledge necessary for a future career in rail transport, whether in operations, engineering, customer service, or management.
Duties and Responsibilities:
- Assist with day-to-day station operations, ensuring smooth passenger flow and providing customer support.
- Support train and station staff with ticketing, crowd management, and on-time departures.
- Learn and adhere to safety protocols, ensuring a safe environment for both passengers and employees.
- Participate in the scheduling and coordination of train services, gaining exposure to operational planning.
- Assist in data collection, reporting, and analysis to help improve efficiency and service delivery.
- Shadow different departments such as engineering, station management, and customer service to understand the full spectrum of rail operations.
- Engage in customer service tasks, answering passenger inquiries, handling complaints, and ensuring a positive travel experience.
- Assist in maintaining the station environment by ensuring cleanliness, safety standards, and accessibility are met.
- Participate in workshops and training sessions on industry regulations, safety standards, and customer service excellence.
Education:
- Minimum of GCSEs (or equivalent), with English and Maths preferred.
- Interest in transportation, logistics, engineering, or customer service.
- Additional qualifications in business, engineering, or transportation are an advantage but not mandatory.
Experience:
- Experience in customer service, retail, or operations is desirable but not essential.
- Previous experience working in teams or in fast-paced environments is beneficial.
- Any work experience in the transportation or logistics sectors is a plus.
Skills:
- Strong communication and interpersonal skills, with the ability to provide professional customer service.
- A willingness to learn and adapt to different areas of railway operations.
- Teamwork skills and the ability to collaborate with colleagues across departments.
- Problem-solving abilities and attention to detail, especially when managing operational tasks.
- Basic computer literacy, including proficiency in using standard office software.
- A passion for the rail industry and a desire to contribute to improving passenger experiences.
Benefits:
- Hands-on experience in one of the UK’s leading rail networks.
- Structured mentorship and guidance from experienced industry professionals.
- Opportunity to gain a nationally recognized qualification while working in a real-world environment.
- Competitive internship salary and benefits, including paid holidays.
- Free or discounted travel on Southeastern Railway services.
- Career development opportunities within the Southeastern Railway network.
- A friendly and supportive work environment with potential for future full-time employment.
How to Apply:
Interested candidates should submit their CV and a cover letter detailing their interest in the Southeastern Railway Internship Program. Applications can be submitted through the Southeastern Railway Careers website. Ensure your cover letter highlights your interest in the rail industry and how you can contribute to the organization.
To apply for this job please visit www.southeasternrailway.co.uk.
