Website ScotRail
Job Description:
ScotRail, a leading provider of railway services in Scotland, is offering an exciting Early Internship Employment program for 2024. This internship is designed for students and recent graduates who are eager to start their careers in the transportation industry. The program provides hands-on experience across various departments within ScotRail, allowing participants to gain insight into the railway sector and develop professional skills.
Responsibilities:
- Work within key areas of ScotRail’s operations, including customer service, engineering, business administration, and transport planning.
- Assist with daily tasks such as data entry, report generation, and administrative support.
- Support the customer service team in ensuring a smooth passenger experience at stations and onboard trains.
- Participate in project management activities such as coordinating schedules, monitoring performance, and contributing to service improvement initiatives.
- Assist with technical tasks such as inspecting and maintaining rail equipment (for engineering-focused interns).
- Collaborate with various teams to help streamline operational processes and improve service delivery.
- Participate in training programs to understand railway safety standards, customer care, and technical operations.
- Contribute to ScotRail’s sustainability and innovation initiatives aimed at improving environmental performance.
Benefits:
- Hands-on experience in one of the most dynamic industries, with exposure to various facets of railway operations.
- Mentorship and guidance from experienced ScotRail professionals.
- Access to industry-specific training and development programs, including health and safety, customer service, and technical skills.
- Networking opportunities with professionals in the transportation sector.
- A competitive internship stipend and potential for academic credit, depending on institutional arrangements.
- Opportunities for long-term career development within ScotRail.
- Travel benefits, including discounted or free travel on ScotRail services during the internship period.
Requirements:
- Currently enrolled in a university program or recent graduate, ideally in business, engineering, transport planning, customer service, or a related field.
- A passion for the transport sector and an interest in railway operations.
- Commitment to working collaboratively in a team-oriented environment.
- Availability to work a minimum of 20 hours per week during the internship period.
- Must have the right to work in the UK.
Skills:
- Excellent communication and interpersonal skills, with a customer-focused attitude.
- Ability to work under pressure in a fast-paced environment.
- Strong organizational and multitasking abilities.
- Analytical skills and attention to detail, especially in problem-solving situations.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint), and willingness to learn industry-specific software.
- Teamwork and collaboration skills, with the ability to engage with various departments.
Experience:
- Previous experience in customer service, engineering, or transport-related roles is beneficial but not essential.
- Any involvement in academic or extracurricular projects related to transportation, sustainability, or technology is a plus.
How to Apply:
Interested candidates should apply online through the ScotRail careers portal. The application should include:
- A current CV.
- A cover letter highlighting your interest in the internship, relevant skills, and why you are passionate about a career in the railway industry.
- Contact details for two references (academic or professional).
To apply for this job please visit www.scotrail.co.uk.
